opalgaming Privacy Policy: How We Handle Your Account Data
This policy explains exactly what data opalgaming collects when you access the lobby, complete a transaction through DANA, OVO, or GoPay, and interact with account support — and how we keep that data protected. Access to this platform and the applicability of this policy depend on local law and eligible regions.
Account data handled with care
DANA, OVO, GoPay transaction records
No data sold to third parties
Request or correct your records any time
POLICY SCOPE DETAIL
What Data opalgaming Collects and Why
When you open an account, we collect the details you provide during registration — name, contact address, and the e-wallet identifiers associated with DANA, OVO, or GoPay when you link them for transactions. We also record session data: the device type, browser session identifiers, and the pages you navigate inside the lobby. This helps us maintain account security and show you the correct catalog content for your region. Transaction records — amounts moved in or out of your account wallet, the payment channel used, and timestamps — are retained for account integrity and, where applicable, to meet obligations under local law. We do not collect payment credentials such as wallet PINs or bank passwords; those remain entirely within the respective payment service. Cookies and similar tracking tools are used only to maintain your session state and remember your lobby preferences — for example, whether you last browsed slots from PG Soft or live tables. You can manage cookie preferences through your browser settings at any time. We do not sell, rent, or trade your personal data to advertisers or unrelated third parties. Data sharing occurs only where required by applicable law or to operate the account services you have requested, and only to the extent necessary for those purposes.
DANA
When DANA is linked to your account, we store the wallet reference identifier for transaction matching. We do not access or store your DANA PIN or authentication credentials.
OVO
OVO transaction references are logged in your account wallet history so you can verify deposits and withdrawals. The underlying OVO account credentials remain solely within OVO's systems.
GoPay
GoPay payments generate a transaction ID stored against your account record. This lets our support team reconcile any payment query you raise without requiring your GoPay login details.
POLICY BOUNDARIES
Where This Policy Applies and What It Covers
This policy covers data generated through opalgaming's own platform — your account, the lobby, and the payment channels we operate. It does not extend to third-party services that operate under their own privacy terms, including game studios such as PG Soft, Pragmatic Play, or CQ9, whose content is delivered inside our lobby but whose data practices are governed separately. Understanding the boundary helps you know who to contact when a privacy question arises.
Account Access
Data collected at login, during account creation, and through session activity falls entirely within this policy. This includes device identifiers and the pages visited inside the lobby.
Transactions
Payment records tied to DANA, OVO, and GoPay transactions on this platform are covered here. Payment credentials and wallet security on those services remain within those services' own policies.
Site Content
Lobby content, game catalogs, and promotional display data we generate and serve are within scope. We control what we present; we do not control data practices of the studios whose titles appear in our catalog.
Third-Party Services
Game studios, external links, and payment processors operate under their own terms. This policy does not cover them. Where you leave this platform, the receiving service's policy applies.
YOUR ACCOUNT RIGHTS
Actions You Can Take Under This Policy
Your account data is not static — you have practical options for reviewing, correcting, and questioning how it is used. To see what personal information we hold, log in and open your account dashboard; the profile section shows the details recorded at registration and any updates made since. If something is incorrect — a contact address, a linked wallet reference — you can edit it directly in the account settings fields shown there. For data that cannot be self-edited, contact our support team through the channels listed on this page, and we will make the correction after verifying your identity through the account verification step. If you want to raise a question about how a specific piece of data is used — for example, why a particular session record was retained or how a transaction ID is stored — submit the question through the support contact path. We will respond based on the details of your request and applicable local law. Where local law grants you additional rights over your personal data, you may assert those rights through the same support channel.
Review Your Records
Log in and navigate to your account dashboard to see the personal details and transaction history we hold. The dashboard shows everything tied to your account in one place.
Correct Account Details
Update contact details and wallet references directly in account settings. For fields that are locked, contact support with your account ID and the correction needed.
Raise a Privacy Question
Use the support contact path to ask about a specific data point — what it is, why it is retained, and who can see it. We respond to each query individually based on your account record.
Request Data Support
Where local law provides rights to restrict or request removal of personal data, submit the request through support with your account details. We process each case in line with applicable local obligations.
PRIVACY CONTACT PATHS
How to Reach Us About This Policy
Privacy questions about your opalgaming account data — including transaction records linked to DANA, OVO, or GoPay — should come through one of the channels below. Include your account username and a clear description of the data point or request so our team can locate the relevant record without delay.
Live Chat
Open the chat widget from any page inside the lobby. Identify your account and describe the privacy question. The team will route your request to the correct handler.
Email Support
Send your privacy request to the support email address shown in your account dashboard after login. Include your account ID and the specific data or correction you are asking about.
Account Dashboard
For self-service corrections — contact details, wallet references, session preferences — go to account settings after login. Changes take effect immediately in your profile record.
HOW WE PROTECT DATA
Data Handling, Cookies, and Retention at opalgaming
We approach data handling as a direct part of running a secure lobby. Account credentials are stored using encryption; session tokens expire after a period of inactivity so an unattended device does not leave your account exposed. Transaction identifiers tied to DANA, OVO, and GoPay payments are retained for as long as needed to support account queries and meet applicable local obligations — the specific retention period depends on the nature of the record and local law. Cookies on this platform are limited to session management and lobby preference storage; we do not place advertising cookies or share browsing behaviour with ad networks. If you clear cookies or change your browser settings, your lobby preferences reset but your account data remains intact. Any update to this policy will be reflected in the version date shown at the bottom of this page, and material changes will be notified through your account dashboard.
Encryption
Account credentials and personal details are stored with encryption in place. Session tokens expire automatically after inactivity, reducing exposure on shared or unattended devices.
Cookie Use
Cookies here manage your session state and lobby preferences only. No advertising cookies are set, and browsing behaviour is not shared with ad networks or external marketing tools.
Data Retention
Records are kept for the period needed to support account operations and comply with local law. When a record is no longer required for either purpose, it is removed from active storage.
Policy Updates
When this policy changes, the updated version date appears at the bottom of this page. Material changes are also flagged in your account dashboard so you are not relying on a check you did not know to make.
PRIVACY FAQ
Common Questions About Your Privacy and Account Data
These are the questions we hear most often about how opalgaming handles account data, transaction records, and privacy requests. If your question is not answered here, contact support through the channels listed on this page.
What personal data does opalgaming collect when I register?
We collect the details you enter during registration — name, contact address, and any e-wallet reference you link for DANA, OVO, or GoPay transactions. We also record session identifiers to maintain account security and show the correct lobby content for your region.
Does opalgaming share my data with game studios like PG Soft or Pragmatic Play?
Game studios deliver titles into our lobby but operate under their own data terms. We do not pass your personal account data to them. What the studio's game engine receives is limited to the session context needed to run the game, not your personal registration details.
How do I see the data opalgaming holds on my account?
Log in and open the account dashboard. Your profile section shows registration details, linked wallet references, and transaction history. For records not visible there, contact support with your account ID and a description of what you are looking for.
Can I correct incorrect information in my account record?
Yes. Contact details and wallet references can be updated directly in account settings after login. For fields that are locked — such as certain registration details — contact support, confirm your identity through the account verification step, and we will apply the correction.
How are my DANA, OVO, and GoPay transaction records handled?
Transaction IDs and timestamps for DANA, OVO, and GoPay payments are stored in your account wallet history. We do not hold your wallet PIN or login credentials — those remain within the respective payment service. Records are kept for account query support and local legal obligations.
How do I request removal or restriction of my personal data?
Submit your request through the live chat or email support channel. Include your account username and specify which data you are asking about. We assess each request against your account record and applicable local law, then respond with the outcome and any next steps.
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